Refund & Cancellation Policy

Last Updated: April 12, 2026

3. Orders, Returns & Exchanges

Scenario	Eligible?
Wrong item received	✓ Allowed
Damaged product	✓ Allowed
Major defect	✓ Allowed
Change of mind	✗ Not Allowed
Personalized items	✗ Not Allowed
Perishables	✗ Not Allowed

Deadline: 24 hours after delivery, with photo/video proof.

4. Cancellation Policy

Allowed:

• Before order processing begins

Not Allowed:

• After dispatch
• Custom / personalized orders

5. Refund Policy

Scenario	Refund
Pre-processing cancellation	✓ Full Refund
Failed delivery (our fault)	Case-by-case basis
Vendor-approved return	Based on vendor policy

Timeline: 5–10 business days after approval.

6. Delivery Policy

Delivery times are estimates only. We are not liable for delays caused by:

• Vendors
• Couriers
• External events (weather, strikes, etc.)

7. Pricing & Payments

Total price includes:

• Product cost
• Delivery fee
• Service fee

Payments are handled by third-party gateways. We do NOT store payment details.

21. Chargeback & Payment Disputes

If you initiate a chargeback:

• We may suspend your account
• You must provide valid proof
• Fraudulent disputes may lead to legal action

Contact

Elmorae Support
📧 support@elmorae.store
🌐 https://elmorae.store